Returns & Exchanges Policy
In order to return an item, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Returns Center. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
- - Place the original packages into a shipping carton.
- - Include the invoice and the reason for the return. If defective, please specify the defect.
- - Please do not place stickers or shipping labels on the original manufacturer's package.
- - The RMA number must be written clearly on the shipping carton to prevent refusal.
If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for Pre-Owned items.
Returns are subject to a Return Merchandise Authorization from Stabroek.market/returns. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by submitting a ticket at Stabroek.market/returns.
Some items on Stabroek.market may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
Following a standard process of RMA submission, a Stabroek Review a Seller Explanation/ Remedy à Customer Decline Explanation / Remedy then all return shipping charges are the responsibility of the seller. We are not responsible for lost or damaged packages.
Return Eligibility
All returned or exchanged items must be:
Returned within 12 Days.
- - In new conditions.
- - In their conditions.
- - Must include all packing material, blank warranty cards, manuals, and accessories.
- - Ship via insured ground service (USPS or UPS) with a tracking number.
Returned within 12 Days.
- - Any signs of wear.
- - Parts of the item are missing.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.
Return Eligibility
Select items sold on Stabroek.market may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:
- - Items that we do not have in the warehouse.
- - Items that require lengthy bespoke production and / or customizations.
- - Items that have seasonal availability and / or require special delivery considerations.
Restocking fees will apply to Special Orders only and appear as an adjustment against the buyer refund. A complete listing of Special Orders can be found at stabroek.market/custom.
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Stabroek.market staff via mail, fax, or e-mail.
Need Help?
If you have any questions about these terms and conditions, you can contact us:
By email: [email protected]
By visiting this page on our website:https://stabroek.g/page/contact-us
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